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We have studied at Holzman Leadership more than 30,000 documented cases of leadership failure, where leaders try to get a result and there was a gap between the result they and their companies wanted to achieve as a result of their leadership and what they actually achieved. And in every single instance, it was because the leader, this is regardless of level, was not having the right conversation in the right way with the right people at the right time.
And this is partly why I’m so excited about AI and the work that my colleagues, Hari and Shwetal, who are the founders of NWORX over here, Hari and Shwetal, you can raise your hands and they’ll be available for questions for you later. Why I’m so excited about what we’re going to do with each other and the promise of the AI co-pilot that we’re developing. Because for the analysis and improvement of conversations, Generative AI and natural language processing is uniquely good at this. One, there are already proven methodologies for scraping conversational data.
And if you can train this artificial intelligence entity properly, it can look at conversational data and tell you what is it about the way you’re handling critical conversations up, down, across and outside your organization that’s working, that’s not working and that’s missing. I just recently, let’s see, we’re in Dubai, last week I was in London and I was talking to an AI firm. Hari don’t get nervous. And they have developed a whole way of developing coaches and they’re able to, in the moment while the coaching is providing coaching to their client, in the moment, is able to give the coach feedback on what’s working, what’s not, and what they need to do differently. So, the technology has advanced tremendously. And also now, this is even 20 years ago, I was watching a show on public television in America, a show called Charlie Rose. Everybody you know about IBM Watson, right?
Anyway, supercomputer that beat the world-famous chess champion about 20 years ago. Apparently it was better at profiling criminals, better than the best FBI profiler simply through the analysis of their language alone. I think it was Dostoevsky who said, “Our eyes in the mirror to our soul,” I would argue our languages. So, because conversations is a core need and a core gap in leaders, particularly their ability to have honest and open conversations about things that matter with their teams, with their colleagues, with their customers, and with their leaders, this is where AI is uniquely positioned.
