In terms of a resource, in terms of a technique, here’s how we start with everyone. So this is how your audience could start. So think about an important conversation you want to have. Divide a piece of paper into a left and right column. And the right column, what I want you to do is write down what you would actually say, like a script in a play, and what they would actually say, what you would anticipate they would actually say. This is straight from Chris Argers from Harvard. And then the left column, write down what you were thinking and feeling but wouldn’t say. And I think simply the act of doing that, having the conversational data here and having your private thoughts here, I think even having a look at that will give you some clues about how you can make that conversation better.
