Why should… I mean, your podcast is called, What? Know your shit? Is that right? So it’s like, why should anybody give a shit about this topic? And I think it’s one of these things that people don’t think about enough. And the reason is, first of all, in life as in business, we can’t solve any problem that we can’t talk to each other about, openly and honestly. And then secondly, if you If you look at all the psychological literature, people’s psychological well-being rises and falls on their ability to express themselves authentically. Every measure of psychological well-being that clinicians care about, self-esteem, mood, and the ability to get one’s basic needs met, are either significantly correlated with or directly affected by the ability of to express the truth of what they think in their interactions with other people. And then, so it’s vital to our thriving and to the success of our businesses and the effectiveness of our organizations. But it’s vital to our thriving in and outside of work. And it’s something that none of us have learned to do. I would say almost all of us have huge blind spots. I would say, if you want to improve the quality of your life, improve your relationships, improve your impact at work, whether it’s through interactions with customers or whatever, there actually is one thing you could focus on.
And if you get really good at it, it’s going to transform maybe everything. So that was a response to your earlier question of, or why I’m so passionate about, because that’s what I have seen time and time again. You Like a sales manager who’s been avoiding having the conversation with their sales rep about how micromanaged they were. In the meantime, they were micromanaging them about their micromanagement, and the performance was horrible. And then he realizes, well, I’m role modeling the very behavior I don’t want her to emulate that’s causing a problem with her sales reps. And then I change it, and I actually finally have an honest conversation. You’ve got very experienced sales reps and you’re micromanaging them. Here’s why I say that. Here’s my data for that. I think what it’s doing is turning them off, and you’re not getting access to their good thinking. What do you think? He said that to her six months later, she was one of the top five sales managers in the whole United States for a top five US pharma, and her sales growth was beating everyone’s. This is the power of what is seemingly a small conversation.
